Instafresh · Houston, TX · Effective May 12, 2026
By accessing or using the Instafresh platform at instafresh.polsia.app (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you may not use the Service.
These Terms apply to all users of the Service, including customers, vendors, and delivery partners. Additional terms may apply to vendors (see Section 8).
Instafresh is an online marketplace that connects customers with South Asian and Desi grocery vendors in Houston, Texas. We facilitate the discovery, purchase, and same-day delivery of grocery products.
Instafresh is a marketplace platform. We are not the seller of the products listed on the platform — independent vendor partners are. We coordinate delivery but are not responsible for the quality or safety of products beyond what is described in our Freshness Guarantee and returns policy.
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice to affected users.
You may use parts of the Service without an account (e.g., guest checkout). Creating an account requires providing accurate name, email address, and phone number.
You are responsible for:
We may suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or abuse the Service.
You must be at least 13 years old to create an account. By creating an account, you represent that you meet this requirement.
When you place an order through Instafresh, you are making an offer to purchase products from the relevant vendor(s) at the listed price. Orders are confirmed when you receive a confirmation email or in-app notification.
By placing an order you agree that:
Instafresh reserves the right to refuse or cancel any order at its discretion, including due to product unavailability, pricing errors, or suspected fraud, with a full refund to the customer.
All prices are listed in US Dollars and are inclusive of applicable sales tax unless otherwise stated. Delivery fees are calculated at checkout and displayed before payment is completed.
Free delivery applies to orders over $35 (before tax). Delivery fees for orders under $35 vary by vendor and distance.
We accept: credit and debit cards, Apple Pay, Google Pay, Venmo, PayPal, Afterpay, Klarna, and Cash on Delivery. All card payments are processed by Stripe.
For Cash on Delivery orders, payment is collected by the driver at the time of delivery. Refusal to pay for a COD order at delivery may result in account suspension.
Prices and fees may change without notice. The price displayed at the time you complete checkout is the price you will be charged.
We target 2-hour same-day delivery for orders placed before 7 PM CST. Delivery windows are estimates and may vary due to traffic, order volume, and other factors. We are not liable for delays outside our reasonable control.
Delivery is available within the Houston, TX metro area. Coverage zones may change. Enter your address at checkout to confirm availability.
You are responsible for providing a correct and accessible delivery address. If delivery cannot be completed due to an incorrect address, inaccessible location, or no one available to receive (for orders requiring a signature or perishables), the order may be marked delivered and a refund will not be issued.
You may provide delivery instructions at checkout (e.g., "leave at door"). These are requests and cannot be guaranteed.
Orders may be cancelled within 10 minutes of placement, before the vendor begins preparation. After that window, cancellation is at Instafresh's discretion.
Refunds are issued in accordance with our Returns & Refunds Policy, which is incorporated into these Terms by reference. Summary:
Approved refunds are returned to the original payment method within 3–5 business days.
Instafresh operates as a marketplace. Vendors are independent businesses responsible for the accuracy, quality, and legality of their product listings and fulfillment.
Vendors who operate on the platform must agree to separate Vendor Terms, which include compliance with food safety regulations, accurate product descriptions, and timely order fulfillment. Vendor commissions and payout terms are specified in Vendor Agreements.
Instafresh does not guarantee the quality, safety, or legality of vendor products beyond what is described in our Freshness Guarantee. If a vendor's product causes harm, the vendor bears primary liability.
Instafresh reserves the right to remove vendors or products from the platform at any time for violations of these terms, regulatory requirements, or customer harm.
You may not use the Service to:
Violations may result in account termination and, where appropriate, legal action.
The Instafresh name, logo, platform design, and original content are owned by Instafresh and may not be reproduced, distributed, or used without written permission. Product images, brand names, and trademarks belong to their respective owners.
By submitting content to Instafresh (e.g., reviews, feedback), you grant us a non-exclusive, royalty-free license to use that content in connection with operating and promoting the Service.
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. INSTAFRESH DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, INSTAFRESH'S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATING TO THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.
INSTAFRESH IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE.
Some jurisdictions do not allow limitation of liability for certain damages. In those jurisdictions, our liability is limited to the extent permitted by law.
You agree to indemnify and hold harmless Instafresh and its affiliates, officers, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your violation of these Terms; or (c) your violation of any third-party rights.
These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Service shall be resolved in the courts of Harris County, Texas.
We encourage you to contact us first to resolve any issue informally before initiating legal proceedings. Most issues can be resolved quickly through our support team.
We may update these Terms from time to time. When we make material changes, we'll update the "Last updated" date and, for registered users, send an email notification. Continued use of the Service after changes are posted constitutes acceptance of the updated Terms.
Questions about these Terms?