Something not right? We'll fix it — no hassle, no runaround. Our promise is simple: you should be happy with every order.
Email instafreshadmin@gmail.com or use our contact form. Include your order number and a brief description of the issue.
For produce freshness or damage claims, attaching a photo speeds up the process significantly. One clear photo is all we need.
Our support team reviews your request within 2 hours during business hours (8 AM – 9 PM CST). Most refunds are approved on the spot.
Approved refunds are returned to your original payment method within 3–5 business days. COD orders receive a bank transfer or store credit at your preference.
For food safety and hygiene reasons, we do not require physical return of grocery items. You keep the items — we just ask for a photo to document the issue. We reserve the right to request physical return for non-perishable goods (packaged items, pantry goods) in cases of suspected misuse.
You can cancel your order within 10 minutes of placing it, before the vendor begins packing. To cancel, contact us immediately at instafresh.polsia.app/contact.
Once an order is in "Packing" or "Out for Delivery" status, it cannot be cancelled. If delivery fails (no one home, wrong address), the order is considered fulfilled and a refund is only issued if the items are found to be damaged or incorrect.
If only part of your order has an issue (e.g., one item was wrong out of 10), we'll refund only that item's value — not the full order. Delivery fees are refunded only if the entire order is cancelled or if delivery never occurred.
Something wrong with your order? Contact us and we'll sort it out right away.
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